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Shipping & Returns

Delivery Australia-wide

Getting your wallpaper to you

We want you to love your new walls. Here is everything you need to know about how your wallpaper gets to you, and what to do if something isn’t right.

Questions before you order? Call Gloria on 0425 534 684 or email luxwallpaper@gmail.com.

Bedroom with a textured wallpaper feature wall
$11 flat rateDelivery per order anywhere in Australia, GST included
2–3 weeksDelivery time from payment. Orders after 4pm are processed the next day
14 daysTo let us know about a return or a problem with your order
Shipping

How delivery works

Order & pay

Order online any time, 24/7. Orders paid after 4pm are processed the following business day.

We get it ready

We confirm your order, check stock and get your rolls ready to send.

Delivered to your door

Your wallpaper arrives within 2–3 weeks of payment, wherever you are in Australia, for a flat $11.

Prefer to collect? Call us and we can arrange pickup from our showroom at Lot 29/632–642 Clayton Road, Clayton South VIC 3169.

Living room with a green feature wall
Before you hang

Check your rolls first

  • Check that every roll has the same batch number.
  • Unroll and look over each roll for marks or damage before cutting.
  • For murals, lay out all the drops and check them before installation.
  • Hang one drop, step back and check the colour and pattern before continuing.

We can’t cover installation costs from third parties or installation errors, so please check everything first. Need a professional? Ask us about installation.

Returns

Returns & exchanges for wallpaper rolls

Simply get in touch within 14 days of receiving your order by phone on 0425 534 684 or email at luxwallpaper@gmail.com, and let us know you’d like to return an item.

Damaged or faulty

Our team will arrange collection of the wallpaper. Once it’s back with us, we inspect it and process your refund.

Exchange

Exchanges are available when the returned wallpaper is in perfect condition.

Change of mind

Because our wallpapers are imported, a 30% restocking fee applies to change-of-mind returns.

Condition of returns

Returned rolls must be in a saleable condition. Rolls that have been cut or damaged can’t be resold; we’ll post them back to you and a refund can’t be given.

Murals

Custom-made mural wallpapers

If there is a problem with your mural, contact us within 14 days of receiving it and send a few photos to luxwallpaper@gmail.com. Our team will review them and explain what has caused the problem.

If the issue turns out to be outside our control, we will still give you practical advice on how to fix or minimise it.

Need help with an order?

Talk to a real person. We’re happy to help with delivery, roll quantities, returns or installation.